How Can We Help?
Whether you need guidance on choosing the right gazebo or have a question about your order, we are happy to help.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, followed by a transit time of 5 to 8 business days. You will receive tracking information once your order ships so you can follow its progress to your door.
How can I track my order?
Once your gazebo, fire pit, or other item ships, we send a confirmation email with a tracking number and carrier link. If you have not received that email within 3 business days, check your spam folder or contact us directly.
What is your return policy?
We offer 30-Day Returns on eligible items. If something is not the right fit for your patio or outdoor space, please review our Return Policy page for full details on how to start the process.
Can I exchange an item for a different model?
Exchanges are handled through our returns process. Start a return for the original item and place a new order for the piece that better suits your space. Our team can walk you through the steps if needed.
What materials are your outdoor kitchens and fire pits made from?
Materials vary by product and are listed on each product page. You will find specifics on construction, finishes, and weather-resistant properties so you can choose with confidence for your climate and setting.
How do I choose the right patio heater for my space?
Consider the size of the area you want to warm and whether the space is covered or open. Each product page includes heating coverage details. Feel free to call or email us for personalized recommendations based on your layout.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Business Hours
Our Commitment to You
Prompt Responses
Owned and operated by Maison Vivante LLC, our team aims to reply to every inquiry within one business day.
Secure Shopping
Your payment and personal information are protected with industry-standard encryption at every step.
Free Continental Shipping
Free shipping on most orders within the Continental U.S., with no order minimum required.
30-Day Returns
If a piece does not work for your outdoor space, our 30-Day Returns policy has you covered.
